Refund eligibility depends on the type of service booked, supplier commitments already made, and whether the reservation was canceled within the approved notice period.
When a service qualifies for refund, the amount returned may depend on elapsed preparation costs, third-party expenses, banking fees, and timing of the cancellation notice.
Refund requests should include the reservation name, service date, city, and the reason for the request so our team can review the case correctly.
Custom security logistics, armored vehicle assignments, special event schedules, or last-minute operational deployments may be non-refundable after confirmation.
Incomplete information, passenger no-shows, or failure to respect confirmed service windows can also limit refund eligibility.
Approved refunds are processed as quickly as possible, but final timing depends on payment rails, banking institutions, and the original payment method.
If a refund is approved, our team will confirm the status and any applicable deductions in writing.
Our team can assist with schedule changes, documentation, invoicing, and operational coordination for your service.
Contact our team